Customer Support

How we can help

Fetch Fitness provides software for gym owners, managers, and staff. If you need help signing up, using the platform, understanding your subscription, or reporting a problem, reach us using the options below.

Contact us

Email: support@fetch.fitness

We aim to respond to support requests within 1–2 business days (Monday–Friday, excluding public holidays in India). Complex issues may take longer; we will keep you updated.

Before you write

• For billing or subscription questions, include your registered email and gym name (if applicable).
• For technical issues, describe what you were doing, what you expected, and any error message or screenshot.
• For cancellations and refunds, see our Terms of Service — Cancellation and refunds.

Sales and onboarding

Interested in Fetch Fitness for your gym? Use the enquiry form on our homepage or email us at the address above.